14 Day Guarantee
Hair Extensions Guarantee
Our 14 Day Money Back Guarantee on Hair Extensions
We stand behind our luxury hair extensions that we offer every customer a 14 Day Money Back Guarantee. We stand by our hair extensions because we strive to provide exceptional quality and customer service.
- Time - You have 14 days from the time you receive your order to request a refund.
- Method of refund - Your refund will be re-issued to the same form of payment that was used to make the purchase.
- Product condition - The hair must be un-used; the wefts have to NOT be cut; NOT died the lace has to be in tact. The product must be returned and received in order for the refund to get processed. Reference instructions below.
- Guarantee: once we reply back that you've been approved to move forward with the refund (after the product has been returned) we will process the refund by providing you with a credit to the original method of payment within 14 days.
- Refund contact info - To request a refund click here: Contact US to let us know that you are requesting a refund.
- Charges, You are responsible for paying for the shipping costs to return the product.
Here is what you need to do when you receive your hair extensions:
Once you receive your hair extensions we recommend that you to take your time to compare them to other hair products and inspect the hair for quality. We recommend you seek a Hair Extensions Professional such as a Hair Stylist or Hair Extensions Connoisseur to further evaluate the hair.
WE DO NOT guarantee any hair that has been altered, cut, sealed wefts, washed, dyed, lace cut or have removed tags or straps after purchase. We strongly recommend you seek assistance from a licensed professional hair stylist to complete a strand test, as this will allow you to know how your hair extensions will hold up to chemical modifications.
And If, for any reason, you change your mind within the 14 calendar days grace period, simply contact our customer service department to apply for our Money Back Guarantee Hair Extensions Offer at Contact US and we will give you a return address and return code number to be emailed to you so you can return the hair for a refund. This ensures that we will honor your request if you change your mind within the 14 days.
We will provide a refund or exchange on hair extensions that HAS NOT been unraveled, worn, washed or otherwise tampered with including removing lace, tags or straps within fourteen (14) calendar days of the date you receive your hair extensions. Otherwise, ALL SALES ARE FINAL.
Again…the following stipulations must be met
- You must contact customer service to receive a return address before returning any products within 14 calendar days of receiving your product.
- All products should be returned in the same condition as shipped (uncut, undyed, unworn, unwashed, with tags and straps attached in with the original packaging.
- All customized products; such as, wigs, frontals, and closures are not covered and will not be exchanged or refunded.
- We reserve the right to refuse a refund/exchange if and when we do receive product(s) back and we determine it has not met all the requirements listed in this information provided so please read carefully.